Mark Ferguson
About Mark Ferguson
Mark Ferguson is a Senior Support IT Specialist at Skillz Inc. in the Portland, Oregon Metropolitan Area, with over 20 years of experience in IT across various industries including biopharmaceuticals and technology.
Work at Skillz
Mark Ferguson has been employed at Skillz Inc. as a Senior Support IT Specialist since 2019. He operates within the Portland, Oregon Metropolitan Area, contributing to the company's IT support and service initiatives. His role involves adhering to best practices in IT projects and tasks, ensuring efficient support for users and systems.
Previous IT Experience
Prior to his current position, Mark Ferguson held various roles in the IT sector. He worked at ComUnity Lending as a System Administrator/Desktop Support from 2000 to 2007. He also served as a Network Technician at HealthCo Information Systems from 2015 to 2018. Additionally, he was a Senior Information Services Technician at XenoPort, Inc. for six months in 2015 and a Database Administrator at Teledyne LeCroy from 2010 to 2015.
Career Transition and Background
Mark Ferguson began his career in the IT field after transitioning from a role in the Facilities department of a mortgage company. This shift marked the start of his journey into technology and support services, leading to his extensive experience in various IT roles across multiple industries.
Industry Experience
Mark Ferguson has accumulated experience in several industries, including biopharmaceutical, technology, and health. His diverse background equips him with a broad understanding of IT needs and challenges across different sectors, enhancing his ability to provide effective support.
Customer Service Approach
Mark Ferguson is recognized for delivering what is described as 'Radical' customer service. His commitment to exceptional support reflects his dedication to user satisfaction and effective problem resolution in his IT roles.