Sofia Gleeson
About Sofia Gleeson
Sofia Gleeson is the Manager of Customer Advocacy at Skillz Inc., where she has worked since 2019. She previously held various customer support roles at Fivestars and has a background in music from the University of Southern California.
Current Role at Skillz
Sofia Gleeson has been serving as the Manager of Customer Advocacy at Skillz Inc. since 2019. In this role, she focuses on enhancing customer experiences and ensuring that customer feedback is effectively integrated into company practices. Her responsibilities include overseeing customer support initiatives and advocating for customer needs within the organization.
Previous Experience at Fivestars
Sofia Gleeson held multiple positions at Fivestars from 2014 to 2018. She started as a Technical Support - Operations Lead, where she worked for 7 months. Following this, she progressed to roles including Customer Support Supervisor, Senior Support Hero, and Manager of Customer Support. Her tenure at Fivestars provided her with comprehensive experience in customer service management.
Educational Background
Sofia Gleeson studied at the University of Southern California, where she earned a Bachelor of Music degree from 2009 to 2013. Prior to that, she attended Summit Prep Charter High School from 2005 to 2009. Her educational background has contributed to her skills in communication and customer engagement.
Early Career at Cisco and Groupon
Sofia Gleeson began her career at Cisco as a Digital Asset Manager in 2009, where she worked for 11 months. She then transitioned to Groupon, serving in a customer support role for 6 months in 2014. These early experiences laid the groundwork for her future roles in customer support and advocacy.