Alden Jones
About Alden Jones
Alden Jones serves as the VP of Customer Success at Skydio, where he leads strategic initiatives to enhance customer satisfaction. He has a diverse background that includes military service as a former US Army Captain and extensive experience in operations and system integration across various industries.
Current Role at Skydio
Alden Jones serves as the Vice President of Customer Success at Skydio, a position he has held since 2021. In this role, he oversees the Strategic Initiatives teams, focusing on enhancing customer success across the organization. His responsibilities include leading a diverse team that encompasses Solution Engineering, Professional Services, and Federal Program Management. He plays a crucial role in ensuring that customer needs are met and that the company's services align with client expectations.
Previous Experience at Skydio
Prior to his current role, Alden Jones worked at Skydio as the Senior Director of Customer Success from 2020 to 2021. During this 11-month tenure, he contributed to the development and execution of customer success strategies. His experience at Skydio has equipped him with insights into the company's operations and customer engagement practices.
Military Background
Alden Jones has a notable military background, having served as a Captain in the US Army. His military career included roles such as Battalion Intelligence and Operations Officer from 2011 to 2012 and Platoon Leader from 2008 to 2011. His service provided him with a strong foundation in automation and logistics, which he has applied in his subsequent professional roles.
Education and Expertise
Alden Jones earned a Bachelor’s Degree in History from Providence College, where he studied from 2004 to 2008. His educational background complements his extensive experience in system integration and large-scale implementation projects. This combination of education and practical experience has positioned him as a knowledgeable leader in customer success and operational efficiency.
Career Progression
Before joining Skydio, Alden Jones held various positions that contributed to his expertise in operations and customer success. He was the Founder and Senior Manager of UAS Operations at American Tower from 2016 to 2019, and he also worked as an Operations Analyst & Systems Consultant there. His earlier roles included Fleet Manager at PepsiCo - Frito Lay and Service Supervisor at Carrier Corporation, showcasing a diverse career in management and operations.