Lucas Ornelas
About Lucas Ornelas
Lucas Ornelas is an Escalation Engineer at Skytap, where he has worked since 2021. He has a diverse background in IT and support roles, including previous positions at Skytap and experience as an IT consultant and in the US Navy.
Work at Skytap
Lucas Ornelas has been serving as an Escalation Engineer at Skytap since 2021. In this role, he addresses complex technical issues and provides advanced support to ensure customer satisfaction. Prior to his current position, he worked at Skytap as a Senior Support Engineer from 2018 to 2021, where he focused on resolving customer inquiries and improving support processes. He also held the position of Support Engineer from 2016 to 2021, contributing to the technical support team in the Greater Seattle Area.
Previous Experience in IT Consulting
Before joining Skytap, Lucas Ornelas worked as a Freelance IT Consultant from 2009 to 2016. During this period, he provided IT consulting services and web development solutions to various clients. His experience in freelance work allowed him to develop a diverse skill set in technology and client management.
Background in the US Navy
Lucas Ornelas served in the US Navy from 1999 to 2005 as an Aegis Computer Technician. In this role, he was responsible for maintaining and troubleshooting computer systems used in naval operations. His military experience provided him with a strong foundation in technical skills and problem-solving.
Experience at Century Media Records
From 2005 to 2007, Lucas Ornelas worked as an IT Manager at Century Media Records. In this position, he managed the IT infrastructure and supported the technology needs of the organization. His role involved overseeing IT projects and ensuring the reliability of systems within the company.