SkyTouch Technology
SkyTouch Technology provides a cloud-based hotel property management system (PMS) with features that support reservations, billing, and more, enhancing hotel operations and customer engagement.
Services
SkyTouch Technology offers a cloud-based hotel property management system (PMS) tailored for hotel operations. The platform provides essential features such as reservations, direct billing, group management, housekeeping, reporting, and automated night audits. Users can access the system from anywhere, enabling remote management of hotel operations. Additionally, SkyTouch integrates with various third-party services and systems, enhancing both functionality and user experience. The system also supports real-time rate management and distribution management to optimize hotel revenue.
Cloud-Based Hotel Property Management System
SkyTouch Technology's PMS is a 100% cloud-based solution, allowing hoteliers to manage their operations remotely. This accessibility is crucial for ensuring that hotels can maintain seamless operations regardless of their physical location. The cloud-based nature of the service means that updates and maintenance are handled externally, reducing the burden on hotel IT infrastructure. This system supports real-time data access and management, making it efficient for dynamic hotel environments.
Customer Relationship Management (CRM)
The SkyTouch platform includes a robust CRM system designed to personalize guest experiences and improve customer engagement. By utilizing customer data, hotels can tailor their services to meet the individual needs and preferences of their guests. This level of personalization helps in building stronger relationships with guests, enhancing their overall experience and potentially increasing guest loyalty.
24/7 Customer Support
SkyTouch Technology offers comprehensive 24/7 customer support to assist with any system issues or inquiries. This around-the-clock service ensures that hotel operations can continue smoothly without prolonged interruptions. The support team is equipped to handle a variety of issues, providing timely and effective solutions to keep the hotel's management system running efficiently.
SkyTouch University
SkyTouch Technology provides training through its own SkyTouch University, which features eLearning modules designed for easy staff training and management. These modules enable hotel staff to quickly become proficient with the system, ensuring that the property management operations are handled effectively. The training resources are designed to be user-friendly, making it simple for staff at all levels to understand and utilize the platform's features.