Erica Collins
About Erica Collins
Erica Collins is a Property Systems Performance Trainer at Skytouch Technology in Phoenix, Arizona, where she has worked since 2015. With a background in hospitality management from The University of Alabama, she has experience in operations management and has contributed to training programs that enhance hotel staff performance.
Current Role at SkyTouch Technology
Erica Collins serves as a Property Systems Performance Trainer at SkyTouch Technology, a position she has held since 2015. Based in Phoenix, Arizona, she focuses on enhancing the performance of property systems used by hotel staff. Her role involves developing and implementing training programs that improve operational efficiency and systems performance within the hospitality sector.
Educational Background
Erica Collins studied Hospitality Management at The University of Alabama from 2015 to 2018. Her education provided her with foundational knowledge and skills relevant to the hospitality industry, preparing her for various roles in hotel management and operations.
Previous Experience in Hospitality
Before her current role, Erica Collins held several positions in the hospitality industry. She worked as an Assistant Front Office Manager at Gaylord Hotels from 2014 to 2015 in Bethesda, Maryland. Prior to that, she served as the Director of Housekeeping at Hilton Garden Inn from 2012 to 2014. These roles contributed to her expertise in operations management and customer service.
Expertise in Training and Technology
Erica Collins has expertise in developing e-learning solutions tailored for hotel management systems. She has contributed to training programs that enhance systems performance, focusing on improving the capabilities of hotel staff. Her background in customer service allows her to address the needs of hotel operations effectively.
Focus on Operations Management
Erica Collins has a proven track record in operations management, particularly in optimizing processes within front office and housekeeping departments. Her experience in various roles has equipped her with the skills necessary to improve guest experiences through effective technology implementation and staff training.