Arjon Marku
About Arjon Marku
Arjon Marku is an Account Executive at Slice, where he has worked since 2023. He has extensive experience in customer service and team leadership, having held various roles at Slice since 2016.
Work at Slice
Arjon Marku has held multiple positions at Slice, contributing to various aspects of customer service and team leadership. He began his career at Slice as an Order Processing Specialist from 2016 to 2018, followed by a role as a Customer Service Specialist from 2018 to 2019. He then advanced to become a Team Lead, where he focused on employee training and quality assurance from 2020 to 2022. In 2023, he transitioned to the role of Account Executive, where he continues to work in New York.
Education and Expertise
Arjon Marku studied at WU (Vienna University of Economics and Business), where he earned a Bachelor's degree in Economics from 2013 to 2016. His educational background has equipped him with a solid foundation in economic principles, which he applies in his professional roles. He has developed expertise in managing over 100 customer interactions daily through various communication channels, including calls, emails, SMS, and live chat.
Background
Arjon Marku began his career in Debar, Southwestern, North Macedonia, where he worked at Slice in various capacities. His initial role as an Order Processing Specialist laid the groundwork for his subsequent positions in customer service and team leadership. His progression through different roles at Slice reflects his commitment to professional growth and development within the company.
Technical Proficiency
Arjon Marku has gained proficiency in several advanced computer applications that are essential for customer service and data management. He is skilled in using Salesforce, Kustomer, Datadog, Looker, and Amazon Connect. This technical expertise enhances his ability to manage customer interactions effectively and streamline operational processes.