Era Capa
About Era Capa
Era Capa serves as the Customer Support Team Lead at Slice, a position she has held since 2020. She has a background in customer service roles at Slice and holds a degree in Elementary Education and Teaching from the State University of Tetovo.
Work at Slice
Era Capa has been serving as the Customer Support Team Lead at Slice since 2020. In this role, she oversees the customer support operations, ensuring effective communication and resolution of customer inquiries. Prior to her current position, she worked as a Customer Service Representative at Slice from 2013 to 2015 and again from 2019 to 2020. Her experience in various customer support roles has contributed to her understanding of customer needs and service delivery.
Education and Expertise
Era Capa studied at the State University of Tetovo, where she achieved a degree in Elementary Education and Teaching in 2019. This educational background has equipped her with skills in communication and problem-solving, which are essential in her role in customer support. Her academic training complements her practical experience in the customer service sector.
Background
Era Capa has a background in customer service, beginning her career at Slice in 2013. She has accumulated significant experience in customer support roles over the years, transitioning from a Customer Service Representative to her current leadership position. Her work history reflects a commitment to enhancing customer experiences and support processes.
Career Progression
Era Capa's career at Slice illustrates a clear progression within the company. Starting as a Customer Service Representative, she gained valuable experience over two years before taking a brief hiatus. She returned to Slice in 2019 as a Customer Support Representative and was promoted to Customer Support Team Lead in 2020. This trajectory highlights her dedication and growth within the organization.