Saranda Kachalniku
About Saranda Kachalniku
Saranda Kachalniku serves as the Customer Support Team Lead at Slice, where she focuses on aligning customer needs with company goals. She has a background in International and Intercultural Communication and has worked in customer service roles since 2019.
Work at Slice
Saranda Kachalniku has been employed at Slice since 2021, holding the position of Customer Support Team Lead. In this role, she focuses on aligning customer needs with the company's goals by implementing innovative solutions. Prior to her current position, she worked as a Customer Service Representative at Slice from 2019 to 2021. Her experience in these roles has contributed to her understanding of customer service dynamics and operational efficiency.
Education and Expertise
Saranda Kachalniku earned her Bachelor's degree in International and Intercultural Communication from South East European University (SEEU). Her studies spanned from 2015 to 2018, equipping her with a solid foundation in communication strategies and cultural awareness. This educational background supports her current role in customer support, where effective communication is essential.
Background
Saranda Kachalniku has a professional background that emphasizes customer service and support. She began her career at Slice as a Customer Service Representative, where she developed her skills in handling customer inquiries and resolving issues. Her transition to the role of Customer Support Team Lead reflects her growth within the company and her ability to adapt to dynamic work environments.
Achievements
In her capacity as Customer Support Team Lead at Slice, Saranda Kachalniku has demonstrated a strong focus on collaboration and innovation. Her ability to thrive in dynamic environments has allowed her to implement strategies that enhance customer satisfaction and align with company objectives. Her unique blend of intercultural communication and management skills contributes to her effectiveness in leading her team.