Kayte Eckels
About Kayte Eckels
Kayte Eckels serves as the Vice President of Customer Success at SMA Technologies, where she focuses on enhancing customer satisfaction through strategic initiatives. She has extensive experience in customer success roles, having previously worked at ClearCompany Talent Management Software and boodleAI, among others.
Current Role at SMA Technologies
Kayte Eckels serves as the Vice President of Customer Success at SMA Technologies, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction through strategic initiatives and effective customer engagement. Her leadership aims to drive customer delight and create meaningful interactions that contribute to overall customer experience.
Previous Experience at ClearCompany Talent Management Software
Prior to her current role, Kayte Eckels held multiple positions at ClearCompany Talent Management Software. She worked as the Director of Customer Success from 2019 to 2020 and as a Senior Manager of Customer Success from 2018 to 2019. Additionally, she served as the Manager of Channel Customer Success and SMB Relationship Manager from 2015 to 2019. Her tenure at ClearCompany spanned four years, during which she developed a strong foundation in customer success strategies.
Experience at boodleAI
Kayte Eckels was the Vice President of Customer Success at boodleAI from 2020 to 2022. In this role, she continued to build on her expertise in customer success, focusing on driving customer satisfaction and implementing effective customer experience initiatives.
Background in Retail Management
Before entering the technology sector, Kayte Eckels gained significant experience in retail management at Starbucks. She worked there for nine years, holding various positions including Store Manager, Assistant Store Manager, and Shift Supervisor. This experience provided her with valuable skills in customer service and team leadership.
Education and Qualifications
Kayte Eckels studied at Northeastern University, where she earned a Bachelor of Science (BS) in Business Administration, Management and Operations from 2010 to 2012. Her educational background supports her professional focus on customer success and strategic management.