Merly Thomas
About Merly Thomas
Merly Thomas serves as the VP of Customer Service at SMA Technologies, where she manages various customer-facing teams. With a background in engineering and extensive experience in customer support roles, she emphasizes inspiring excellence and delivering quality service.
Current Role at SMA Technologies
Merly Thomas serves as the Vice President of Customer Service at SMA Technologies, a position she has held since 2024. In this role, she manages a diverse range of customer-facing teams, which include support, automation services, education, documentation, and cloud services. Her leadership approach emphasizes inspiring team members to excel while ensuring high standards of customer service.
Previous Experience in Customer Service
Before her current role, Merly Thomas worked at SMA Technologies as the Director of Customer Support Operations from 2019 to 2024. She has extensive experience in customer service, having held positions such as Manager of Production Support at SAP - Concur from 2015 to 2019, and Manager of Client Experience at Streamline Health for 9 months in 2014. Her background includes leading teams and enhancing customer experiences across various organizations.
Technical Background and Software Development Experience
Merly Thomas has a solid technical foundation, having worked as a Software Developer - Salesforce at Medical Research Consultants from 2013 to 2014. She also held the position of Lead Customer Support Engineer at Streamline Health Solutions, Inc from 2007 to 2013. Earlier in her career, she served as a Lead Software Engineer at Streamline Health from 2001 to 2007, which contributed to her expertise in software development and customer support.
Educational Qualifications
Merly Thomas earned a Bachelor of Science degree in Electrical Engineering from the University of Houston. This educational background provides her with a strong technical foundation that complements her extensive experience in customer service and software development.
Professional Contributions in Greater Houston Area
Operating in the Greater Houston area, Merly Thomas contributes to the local business community through her leadership roles in customer service. Her experience across various companies has allowed her to impact the customer service landscape significantly within the region.