Casey Colligan
About Casey Colligan
Casey Colligan is the Manager of Client Relations at Smartrr, where he leads a team focused on customer service and retention strategies. With a background in engineering and extensive experience in client success roles, he effectively collaborates with various teams to meet customer needs.
Work at Smartrr
Casey Colligan has been serving as the Manager of Client Relations at Smartrr since 2023. In this role, Casey leads a team of Client Success Managers, focusing on delivering exceptional customer service. Casey collaborates with Sales, Product, and Technical teams to align customer goals with platform capabilities. As the primary point of contact for key accounts, Casey addresses their needs and concerns effectively. Additionally, Casey provides support with product usage and shares best practices with clients. A notable achievement includes being recognized as a true partner in the journey of Snif's subscription implementation.
Previous Experience at CADimensions, Inc.
Before joining Smartrr, Casey Colligan worked at CADimensions, Inc. in various roles. From 2015 to 2017, Casey served as a SOLIDWORKS Support Engineer, followed by a position as Senior Support Engineer from 2017 to 2019. In 2020, Casey transitioned to the role of Customer Success Manager and Elite Training Specialist, which lasted until 2021. Casey then took on the role of Product Manager and Customer Success Manager for eight months in 2021. This diverse experience at CADimensions, Inc. contributed to Casey's expertise in client relations and customer success.
Education and Expertise
Casey Colligan holds a Bachelor’s Degree in Mechanical Engineering with a minor in Psychology from Rensselaer Polytechnic Institute, where Casey studied from 2011 to 2015. Prior to that, Casey completed high school education at Baldwinsville High School from 2007 to 2011. This educational background provides a solid foundation in both technical and interpersonal skills, which are essential in client relations and customer success roles.
Coaching Experience
In addition to roles in client relations and engineering, Casey Colligan has experience in coaching. From 2016 to 2018, Casey served as the Offensive Coordinator and Men's Lacrosse Assistant Coach at Rensselaer Polytechnic Institute. This role involved developing strategies and mentoring student-athletes, showcasing Casey's leadership and team-building abilities.