Brittany V.
About Brittany V.
Brittany V. is the Group Manager of Client Operations at Smith.ai, where she has worked since 2020. She has extensive experience in client success and operations management, having held various roles at Smith.ai and other organizations.
Current Role at Smith.ai
Brittany V. currently serves as the Group Manager of Client Operations at Smith.ai. In this role, she focuses on enhancing client experience across various stages, including onboarding and billing. Brittany has been with Smith.ai since 2020, contributing to the organization for four years. Her responsibilities include ensuring seamless coordination between different teams to improve client satisfaction.
Previous Experience at Smith.ai
Brittany V. has held multiple positions at Smith.ai prior to her current role. She worked as a Virtual Receptionist for one month in 2017 and served as a Support Team member for two months in the same year. From 2017 to 2019, she was the Team Manager overseeing multiple teams, and later became the Senior Manager of Client Success for nine months in 2019. Her diverse experiences at Smith.ai have equipped her with a comprehensive understanding of client operations.
Professional Background
Brittany V. has a varied professional background that includes roles in client services and management. She worked as a Secretary at MESSA for five months in East Lansing, Michigan, and as an Assistant Store Manager at American Eagle Outfitters for eight months in Lansing, MI. Additionally, she was a Call Center Representative at McCarthy Metal Roofing for nine months and held a temporary position at Michigan State University for four months.
Education and Expertise
Brittany V. studied at Ohio Dominican University, where she achieved a degree in Accounting from 2007 to 2009. Her educational background supports her expertise in client operations management. She demonstrates a commitment to client satisfaction through strategic management of client operations, focusing on enhancing the overall client experience.
Client Experience Initiatives
Brittany V. is dedicated to enhancing client experience throughout various stages of the client journey. She regularly implements initiatives that promote a positive environment, particularly in remote settings. Her approach includes giving shout-outs to team members, fostering a culture of recognition and support within her teams.