Kayla Coon
About Kayla Coon
Kayla Coon is an Associate Account Executive at Smith.ai, where she has worked since 2023. She has a diverse background in customer service and business development, with previous roles at Trane Technologies and Agero, Inc.
Current Role at Smith.ai
Kayla Coon serves as an Associate Account Executive at Smith.ai, a position she has held since 2023. In this role, she is responsible for managing client accounts and driving business development initiatives. Prior to this, she worked as a Business Development Representative at the same company since 2022, where she focused on generating leads and building relationships with potential clients. Her experience at Smith.ai reflects her commitment to enhancing customer engagement and supporting business growth.
Previous Experience in Customer Service
Kayla Coon has a background in customer service, having worked at Agero, Inc. as a Customer Service Representative in 2020 for four months. Additionally, she served as a Dedicated USAA Agent at Agero, Inc. from 2012 to 2014 for two years. These roles provided her with valuable experience in client interaction and support, contributing to her skills in communication and problem-solving.
Education and Academic Background
Kayla Coon studied at Austin Peay State University, where she earned a Bachelor of Science in Sociology. She also completed an Associate of Science in Liberal Arts and Sciences/Liberal Studies at the same institution. Her educational background is complemented by her high school diploma from Rossview High School. Additionally, she participated in training at Sandler, focusing on Selling Skills and Sales Operations, where she achieved certification in The Sandler Rules for Salespeople.
Early Career and Temporary Positions
Kayla Coon's early career includes various temporary positions, such as her role as a Data Entry Specialist-Temp at the USDA Animal and Plant Health Inspection Service (APHIS) from 2010 to 2011. She also worked as a Demand Flow Specialist-Temp at Trane Technologies in 2017 for five months. These experiences contributed to her foundational skills in data management and operational support.