Dillon Brady
About Dillon Brady
Dillon Brady is a Senior Strategic Customer Success Manager currently working at Snappy. He has extensive experience in customer success roles at Smartsheet and RJ Reynolds, and he advocates for ethical business practices while emphasizing strategic partnerships with clients.
Current Role at Snappy
Dillon Brady serves as the Senior Strategic Customer Success Manager at Snappy, a position he has held since 2023. His role involves overseeing customer success strategies and ensuring that clients achieve their desired outcomes through effective engagement and support. Working remotely from New York, Dillon focuses on building strong relationships with clients to enhance their experience and satisfaction.
Previous Experience at Smartsheet
Dillon Brady has extensive experience at Smartsheet, where he worked in various roles from 2014 to 2022. He began as a Customer Success Manager from 2014 to 2018, followed by a position as Customer Success Product Specialist in Global Customer Excellence from 2020 to 2022. He also served as Senior Customer Success Manager for Strategic Accounts from 2018 to 2020. His tenure at Smartsheet was marked by a focus on customer engagement and operational excellence.
Background at RJ Reynolds
Before joining Smartsheet, Dillon worked at RJ Reynolds as a Trade Marketing Territory Manager from 2012 to 2014. In this role, he was responsible for managing marketing initiatives within his territory, contributing to the company's overall marketing strategy. His experience at RJ Reynolds provided him with a foundation in trade marketing and customer relations.
Education and Expertise
Dillon Brady earned a Bachelor's Degree in Marketing from Washington State University, where he studied from 2008 to 2012. His educational background has equipped him with a solid understanding of marketing principles and customer engagement strategies. Dillon's expertise includes differentiating between Customer Success, Sales, and Support, which enhances business operations and drives customer satisfaction.
Advocacy for Ethical Business Practices
Dillon advocates for socially responsible and ethical business practices as a key differentiator in the marketplace. He emphasizes the importance of key customer engagements to drive usage, retention, and expansion. Dillon believes in the strategic importance of partnering with clients to chart a shared success course, which aligns with his commitment to ethical business conduct.