Kim Contrera
About Kim Contrera
Kim Contrera is a Customer Happiness Manager at Snappy Gifts, where she has worked since 2018. She has previous experience in account management and media buying, having worked at Turner Sports and Horizon Media, respectively.
Current Role at Snappy Gifts
Kim Contrera serves as the Customer Happiness Manager at Snappy Gifts, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her responsibilities include managing customer inquiries, resolving issues, and implementing strategies to improve overall service quality.
Previous Experience at Turner Sports
Prior to her current role, Kim worked at Turner Sports as an Account Manager from 2016 to 2017. During her time in this position, she was responsible for managing client accounts and facilitating communication between clients and the company. This role was based in the Greater New York City Area.
Experience at Horizon Media
Kim Contrera gained experience as an Assistant Media Buyer at Horizon Media from 2015 to 2016. In this role, she assisted in the planning and purchasing of media space for advertising campaigns. Her work contributed to the overall effectiveness of media strategies while she was located in the Greater New York City Area.
Internship at Madison Square Garden
In 2014, Kim completed a Communications Internship at Madison Square Garden. This internship lasted for two months and provided her with exposure to the communications field within a major sports and entertainment venue. The experience helped her develop skills relevant to her future career.
Education at Hofstra University
Kim studied at Hofstra University from 2011 to 2015, where she earned a Bachelor of Arts in Communication. Her education provided her with a strong foundation in communication principles and practices, which she has applied throughout her professional career.