Ganesh Mekala
About Ganesh Mekala
Ganesh Mekala serves as the Head of Global Support at SnapLogic, where he has worked since 2017. He specializes in enhancing operational efficiency and has extensive experience in managing service operations and vendor management.
Work at SnapLogic
Ganesh Mekala has served as the Head Global Support at SnapLogic since 2017. In this role, he focuses on enhancing operational efficiency throughout the customer life cycle. His responsibilities include managing service operations and improving business processes to better serve clients. He has been instrumental in scaling support services and implementing strategies that streamline operations.
Previous Experience at Siebel Systems
Before joining SnapLogic, Ganesh Mekala worked at Siebel Systems as a Solutions Specialist from 1996 to 1999. During his three years at Siebel, he gained valuable experience in customer solutions and support, which laid the foundation for his later roles in global operations and service management.
Expertise in Operational Efficiency
Ganesh Mekala specializes in increasing operational efficiency across various aspects of customer service. He has a strategic approach to reducing costs and automating services, which enhances the overall customer experience. His expertise includes scaling service operations and improving business processes to ensure effective support.
Background in Vendor Management and Global Operations
Ganesh Mekala possesses a strong background in vendor management and global operations. He has extensive experience managing remote centers and a dispersed mobile workforce, which is essential in today's increasingly globalized business environment. His skills in post-sale account management and escalation management further contribute to his effectiveness in support roles.
Specialization in Enterprise Software
Ganesh Mekala specializes in enterprise software solutions, with experience in both on-premises and cloud-hosted environments. His knowledge in this area allows him to address the diverse needs of clients and implement effective support strategies tailored to various software deployment models.