Dillon Brady
About Dillon Brady
Dillon Brady serves as a Senior Strategic Customer Success Manager at Snappy, where he has worked since 2023. With a background in customer success and marketing, he emphasizes strategic partnerships and ethical business practices.
Work at Snappy
Dillon Brady has been employed at Snappy as a Senior Strategic Customer Success Manager since 2023. In this role, he focuses on fostering partnerships with clients to ensure mutual success. His position is based in New York, United States, and he operates remotely. Dillon emphasizes the strategic importance of aligning client goals with company objectives to drive customer satisfaction and retention.
Previous Experience at Smartsheet
Before joining Snappy, Dillon Brady worked at Smartsheet for a total of four years in various roles. He served as a Customer Success Manager from 2014 to 2018, where he managed client relationships. He then advanced to the position of Senior Customer Success Manager for Strategic Accounts from 2018 to 2020, focusing on high-value clients. Following that, he worked as a Customer Success Product Specialist in Global Customer Excellence from 2020 to 2022, enhancing customer engagement strategies.
Background in Trade Marketing
Dillon's career began at RJ Reynolds, where he worked as a Trade Marketing Territory Manager from 2012 to 2014. In this role, he was responsible for managing marketing initiatives within the Anchorage, Alaska area. This experience contributed to his understanding of market dynamics and customer engagement.
Education and Expertise
Dillon Brady earned a Bachelor's Degree in Marketing from Washington State University, completing his studies from 2008 to 2012. His educational background laid the foundation for his career in customer success and marketing. Dillon possesses strong analytical skills, particularly in working with spreadsheet formulas, which supports his strategic approach to customer engagement.
Advocacy for Ethical Business Practices
Dillon advocates for socially responsible and ethical business practices. He believes that such practices can serve as a differentiator in the market. Additionally, he emphasizes the importance of distinguishing between Customer Success, Sales, and Support to improve overall business operations and enhance client relationships.