Elena Saxton
About Elena Saxton
Elena Saxton is a Senior Onboarding Customer Success Manager at Snappy, where she has worked since 2024. She has extensive experience in customer success and donor development, having previously held positions at Snappy and Orbis International.
Current Role at Snappy
Elena Saxton serves as the Senior Onboarding Customer Success Manager at Snappy. She has held this position since 2024 and has been instrumental in enhancing the onboarding experience for new clients. Her role focuses on ensuring customer satisfaction and facilitating a smooth transition for users adopting Snappy's services.
Previous Experience at Snappy
Elena Saxton previously worked at Snappy in various capacities. She was an Onboarding Customer Success Manager from 2023 to 2024, where she managed the onboarding process for new customers. Prior to that, she served as a Customer Success Manager from 2022 to 2023, contributing to customer retention and engagement strategies.
Experience at Orbis International
Elena Saxton worked at Orbis International in multiple roles related to donor development. She was the Manager of Donor Development from 2020 to 2022, overseeing initiatives to enhance donor engagement. Before that, she held the positions of Associate and Coordinator in the same department, gaining valuable experience in fundraising and donor relations.
Educational Background
Elena Saxton holds a Master’s Degree in Public Policy from the University of Sydney, which she completed in 2018. She also earned a Bachelor of Arts (B.A.) in Geography and Religious Studies from the same university from 2012 to 2015. Additionally, she studied Geography and Religious Studies at the University of Washington for one year in 2014.
Internships and Early Career
Elena Saxton began her career with internships that provided foundational experience in the nonprofit sector. She interned as a Direct Marketing Intern at Médecins sans Frontières Australia in 2017 and as a Major Gifts Intern at Doctors Without Borders/Médecins Sans Frontières (MSF) in 2016. She also worked as a Visitor Services Host at The National September 11 Memorial & Museum in 2016.