Kim Contrera
About Kim Contrera
Kim Contrera is a Customer Happiness Manager at Snappy Gifts, where she has worked since 2018. She has a background in communications and has held various roles in the media and sports industries.
Current Role at Snappy Gifts
Kim Contrera serves as the Customer Happiness Manager at Snappy Gifts, a position she has held since 2018. In this role, she focuses on enhancing customer satisfaction and ensuring a positive experience for clients. Her responsibilities include managing customer inquiries, resolving issues, and implementing strategies to improve overall service quality. Kim's experience at Snappy Gifts has allowed her to develop a deep understanding of customer needs and preferences.
Previous Experience in Customer Service
Prior to her current role, Kim Contrera worked at Snappy Gifts as a Sales Associate from 2017 to 2018. In this position, she engaged directly with customers, assisting them with product selections and providing support during the purchasing process. This experience laid the groundwork for her subsequent role in customer happiness management, where she applies her sales knowledge to enhance customer interactions.
Professional Background in Media and Communications
Kim Contrera has a diverse professional background that includes roles in media and communications. She worked as an Assistant Media Buyer at Horizon Media from 2015 to 2016, where she contributed to media planning and buying processes. Additionally, she served as an Account Manager at Turner Sports from 2016 to 2017, managing client accounts and ensuring effective communication between stakeholders.
Education and Academic Achievements
Kim Contrera earned her Bachelor of Arts degree in Communication from Hofstra University, where she studied from 2011 to 2015. Her academic background provided her with foundational knowledge in communication principles, which she has applied throughout her career in various roles. This education has equipped her with skills relevant to customer service and media management.
Internship Experience at Madison Square Garden
In 2014, Kim Contrera completed a two-month internship as a Communications Intern at Madison Square Garden in the Greater New York City Area. This internship provided her with valuable experience in the communications field, allowing her to gain insights into the operations of a major sports and entertainment venue. The skills and knowledge acquired during this time have contributed to her professional development.