Suraj Arora
About Suraj Arora
Suraj Arora serves as the Vice President of the Client Success Organization at Snappy, where he focuses on enhancing customer experience. He has extensive experience in customer success and strategy, having held leadership roles at companies such as Wrike, FORME, and Medallia.
Current Role at Snappy
Suraj Arora serves as the Vice President of the Client Success Organization at Snappy, a position he has held since 2023. In this role, he oversees several key functions, including Onboarding, Customer Success, and Product Support. His focus is on enhancing the customer experience, particularly in the context of a rapidly changing remote work environment. Arora's leadership aims to ensure that Snappy's clients receive comprehensive support and engagement throughout their journey with the company.
Previous Experience at Wrike
Arora worked at Wrike from 2018 to 2022, where he held multiple roles, including Senior Director and Head of Customer Experience and Strategy. He played a crucial role in transforming Wrike's post-sales ecosystem, which contributed to significant revenue growth and the company's acquisition by Citrix for $2.25 billion. His leadership in customer success initiatives was instrumental in enhancing client satisfaction and retention during his tenure.
Professional Background in Customer Success
Before joining Snappy, Arora held the position of VP of Customer Success, Sales, and Support at FORME from 2022 to 2023. He was pivotal in launching Forme Life's flagship product by developing and leading the Customer Success, Support, and Sales functions. His efforts culminated in the company's initial public offering in early 2023. Additionally, he has extensive experience in customer success roles at Medallia, where he expanded the post-sales success and professional services team significantly.
Educational Qualifications
Suraj Arora holds a Master of Business Administration (M.B.A.) from UCLA Anderson School of Management. He also earned a Bachelor's Degree in Business Administration and Information Systems from USC Marshall School of Business. His educational background provides a strong foundation for his expertise in customer success and strategic management.
Career Progression and Expertise
Arora's career began as a Business Technology Analyst at Deloitte, followed by a role as an Associate Consultant at Cognizant Technology Solutions. He then transitioned to Medallia, where he held various positions, ultimately leading to a significant expansion of the company's customer success team. His functional expertise includes voice of the customer programs, which focus on integrating customer feedback into strategic decision-making processes.