James Phillips
About James Phillips
James Phillips serves as the Vice President of Customer Success at SocialClimb, where he has worked since 2021. With over 25 years of experience in the high-tech SaaS industry, he specializes in customer experience and has held various leadership roles in notable companies.
Work at SocialClimb
James Phillips has served as the Vice President of Customer Success at SocialClimb since 2021. In this role, he focuses on managing customer risk and retaining subscription revenue. His leadership is instrumental in enhancing customer satisfaction and ensuring the success of clients within the organization.
Previous Experience in Customer Success
Prior to joining SocialClimb, James Phillips held several key positions in customer success management. He worked at Domo, Inc. as Sr. Director of Customer Success Management from 2018 to 2020 and as Sr. Manager of Customer Advocacy from 2014 to 2018. He also served as VP of Customer Success & Business Consulting at XANT for 10 months in 2020. His extensive background includes roles at Adobe and Omniture, where he developed expertise in customer advocacy and global escalations.
Education and Expertise
James Phillips studied at Utah State University and the University of Utah. He specializes in strategic enterprise planning and Voice of the Customer (CX) engagement. With over 25 years of experience in the high-tech SaaS industry, he has built high-powered Customer Success Experience and Consulting teams, contributing to the success of Fortune 50 companies and startups.
Background and Personal Interests
Born and raised in Utah, James Phillips has lived in Argentina and various states in the Western United States. He is an avid outdoorsman who enjoys activities such as dog training and Jeep overlanding. He also spends leisure time with his wife and five children, and he engages in golf, although he humorously claims to be pretending to know how to play.