Skye Leis
About Skye Leis
Skye Leis serves as the Technical Support Lead at SocialClimb, where they have worked since 2021. With a background in customer success and technical support, Leis has held various roles in the tech industry, contributing to significant projects and system transitions.
Work at SocialClimb
Skye Leis has been serving as the Technical Support Lead at SocialClimb since 2021. In this role, Leis is responsible for overseeing technical support operations, ensuring efficient customer service, and implementing strategies to enhance user experience. The position is based in Lehi, Utah, where Leis contributes to the company's mission of improving healthcare marketing and patient engagement through technology.
Previous Employment Experience
Before joining SocialClimb, Skye Leis held various positions in the technology and customer support sectors. Leis worked as an Onboarding Specialist at LeisureLink Inc. from 2015 to 2016 and as a Help Desk Specialist at Paramount Acceptance from 2016 to 2017. Additionally, Leis served as a Help Desk Specialist at Mountain Medical Physicians Specialist for three months in 2015. Leis also gained experience as an IT Intern at Canyons School District in 2014 and as a Customer Success Manager and Team Lead at OnceHub from 2017 to 2021.
Education and Expertise
Skye Leis studied Mathematics at Salt Lake Community College from 2014 to 2017 and is currently pursuing a Bachelor of Science in Mathematics at Southern New Hampshire University, expected to complete in 2024. This educational background provides Leis with a strong analytical foundation, which is beneficial in technical support and customer success roles.
Technical Contributions and Initiatives
In previous roles, Skye Leis developed Customer Success QBR dashboards to enhance insights into customer interactions. Leis also created Support Dashboards to track team statistics and generate reports for the executive team. A significant achievement includes leading the transition from Zendesk to Salesforce Service Cloud, which involved creating Standard Operating Procedures for case management. Leis implemented error tracking systems to enable proactive support measures, demonstrating a commitment to improving customer service.