Tiera Kunz
About Tiera Kunz
Tiera Kunz is a Senior Customer Success Manager at SocialClimb, where she has worked since 2021. With a background in medical equipment sales and customer success, she specializes in helping enterprise companies adapt to modern customer journeys.
Work at SocialClimb
Tiera Kunz has been serving as a Senior Customer Success Manager at SocialClimb since 2021. In this role, she focuses on assisting enterprise companies in adapting to modern customer journeys and consolidating their systems. Her responsibilities include gathering public reviews and private feedback to facilitate internal improvements for clients. She has contributed to enhancing customer satisfaction and operational efficiency within the organization.
Previous Experience in Customer Success
Before joining SocialClimb, Tiera Kunz worked as a Customer Success Manager at Podium from 2018 to 2020. In this position, she was responsible for ensuring customer satisfaction and retention. Her earlier experience includes a role at CompHealth as an Emergency Medicine Staffing Consultant from 2015 to 2017, where she engaged with healthcare professionals to meet staffing needs. Additionally, she worked at Byram Healthcare as a Medical Equipment Sales representative from 2014 to 2015.
Sales and Service Background
Tiera Kunz has a diverse background in sales and service roles. She worked at the United States Postal Service as a Lead Sales and Service Associate for eight years, from 2006 to 2014. Additionally, she held a position as a Sales Development Representative at Convirza for four months in 2017. These experiences have equipped her with skills in customer engagement and sales strategies.
Education and Expertise
Tiera Kunz studied at Mountain West College, where she focused on Human Anatomy, Procedures, and Insurance Language and Rules. She achieved a certification in Medical Billing and Coding in 2003. This educational background provides her with a solid foundation in the healthcare industry, complementing her professional experience in customer success and sales.
Achievements in Revenue Growth
Throughout her career, Tiera Kunz has demonstrated a strong ability to drive revenue growth for enterprise companies. She has achieved an average year-over-year revenue increase of 9% for clients in the USA and Canada. This achievement reflects her effectiveness in implementing customer success strategies and enhancing client relationships.