Neil Jenkinson
About Neil Jenkinson
Neil Jenkinson serves as the Head of Customer Experience at Societe Generale Equipment Finance, where he has worked since 2019. He holds postgraduate diplomas in marketing and customer experience, along with a degree in International Management from Calgary University, Canada.
Work at Societe Generale
Neil Jenkinson has been serving as the Head of Customer Experience at Societe Generale Equipment Finance (SGEF) since 2019. In this role, he focuses on enhancing customer interactions and improving overall service delivery. His leadership in customer experience aims to align the company's offerings with client expectations and needs. Located in Richmond, he has contributed to the development of strategies that prioritize customer satisfaction and engagement.
Education and Expertise
Neil Jenkinson holds a degree in International Management from Calgary University, Canada. He has furthered his education with postgraduate diplomas in marketing and customer experience. His academic journey includes studying at UMIST - Manchester School of Management, where he specialized in Management and Marketing, achieving a focus on International Management with American Business Studies. His expertise encompasses Customer Experience Strategy and Design, Marketing, Digital Strategy, eCommunications, Customer Profitability, and Customer Management.
Background
Neil Jenkinson has a strong academic foundation in management and marketing, having studied for four years at UMIST - Manchester School of Management. His educational background has equipped him with a comprehensive understanding of international business practices. This foundation supports his current role in customer experience, where he applies his knowledge to enhance client interactions and service effectiveness.
Achievements
Since joining Societe Generale Equipment Finance in 2019, Neil Jenkinson has focused on advancing customer experience initiatives. His role as Head of Customer Experience involves implementing strategies that improve customer satisfaction and engagement. His expertise in various areas such as digital strategy and customer management plays a crucial role in driving the company's customer-centric approach.