Steven Davis
About Steven Davis
Steven Davis is a Customer Success Manager at Socotra, where he has worked since 2022. He has over a decade of experience in the technology sector, having held various roles including Deployment Strategist at Socotra and Senior Manager of Product Implementation at Duck Creek Technologies.
Current Role at Socotra
Steven Davis currently serves as a Customer Success Manager at Socotra, a position he has held since 2022. In this role, he focuses on ensuring client satisfaction and facilitating successful product adoption. His responsibilities include managing customer relationships, addressing client needs, and driving product usage to enhance customer experience.
Previous Experience at Socotra
Before his current role, Steven worked at Socotra as a Deployment Strategist from 2021 to 2022. During this year, he contributed to the implementation of solutions that supported client onboarding and deployment processes. His experience in this position laid the groundwork for his transition to customer success.
Experience at Gradient AI
Steven served as a Client Executive at Gradient AI from 2019 to 2021. In this role, he was responsible for managing client accounts and fostering relationships to drive business growth. His work involved understanding client needs and aligning them with the company's offerings.
Tenure at Duck Creek Technologies
Steven worked at Duck Creek Technologies for 12 years, from 2007 to 2019, as a Senior Manager - Product Implementation. His role involved overseeing product implementation projects and ensuring that clients successfully integrated Duck Creek's solutions into their operations. This experience provided him with a strong foundation in product management and client engagement.
Education and Academic Background
Steven Davis earned a Bachelor of Applied Science (B.A.Sc.) degree in Management Information Systems and Services from the University of Connecticut. He attended the university from 2004 to 2008, where he gained knowledge and skills relevant to his career in technology and customer management.