Scott Dezrah Blinn
About Scott Dezrah Blinn
Scott Dezrah Blinn serves as the Senior Manager of Deployment and Customer Care at SoftBank Robotics America, where he has worked since 2022. With a diverse background in customer service and technology, he has played a significant role in the deployment of robotic solutions across North America.
Work at SoftBank Robotics
Scott Dezrah Blinn has been serving as the Senior Manager of Deployment and Customer Care at SoftBank Robotics America since 2022. In this role, he is responsible for overseeing the deployment of robotic solutions and ensuring customer satisfaction. Prior to this position, he held various roles within the company, including Deployment and Training Manager and Senior Field Deployment Specialist. His contributions include direct involvement in nearly 40% of the Whiz robot deployments in North America, where he performed high-level product demonstrations and assisted with proof of concept launches.
Education and Expertise
Scott Dezrah Blinn studied Computer Science at Assumption University, where he earned a Bachelor's of Science degree from 2013 to 2017. He also attended Quinsigamond Community College from 2004 to 2009. His educational background supports his technical expertise in robotics and customer care. Additionally, he received training from the Disney Institute, focusing on customer service and enhancing the customer experience.
Background in Customer Care and Deployment
Blinn has extensive experience in customer care and deployment within the robotics sector. He developed and implemented standard operating procedures, training and certification programs, and customer feedback mechanisms for the Whiz Autonomous cleaning platform. He also created a customer-focused retraining program for the Customer Care and Deployment teams at SoftBank Robotics, demonstrating his commitment to improving service delivery.
Diversity and Inclusion Advocacy
As a founding member of the Diversity and Inclusion Committee at SoftBank Robotics, Scott Dezrah Blinn advocates for a more inclusive and respectful workplace culture. His involvement in this committee highlights his commitment to fostering diversity within the organization and ensuring that all employees feel valued and respected.
Previous Work Experience
Before joining SoftBank Robotics, Scott Dezrah Blinn worked in various roles that contributed to his diverse skill set. He served as a server at multiple establishments, including Bocado Tapas Wine Bar and Applebee's, and worked as a Server/Magician at 99 Restaurant. His eclectic background also includes experience in magic, food service, forklift operation, facilities maintenance, fencing instruction, and computer chip manufacturing.