Marine Hovhannisyan
About Marine Hovhannisyan
Marine Hovhannisyan is a Senior Customer Support Manager at Softr, with a background in technical support and user success at PicsArt Inc. She holds a Bachelor's degree in Management of Information Systems and a Master's degree in Management, Communication & IT.
Current Role at Softr
Marine Hovhannisyan serves as the Senior Customer Support Manager at Softr, a position she has held since 2021. In this role, she focuses on developing customer support strategies that enhance the user experience for no-code web app builders. Her work aligns with the company's commitment to providing effective support for users navigating no-code solutions.
Previous Experience at PicsArt Inc.
Marine Hovhannisyan worked at PicsArt Inc. from 2016 to 2021, where she held two positions. Initially, she served as a Senior Technical Support Advisor for three years, followed by her role as User Success Senior Specialist for two years. Her experience at PicsArt contributed to her expertise in customer support and user success.
Educational Background
Marine Hovhannisyan holds a Bachelor's degree in Management of Information Systems from Armenian State University of Economics, which she completed from 2006 to 2010. She furthered her education with a Master of Arts in Business from Management Center Innsbruck, studying from 2011 to 2014. Additionally, she studied IT Project Management at Armenian Code Academy from 2019 to 2020.
Internship Experience
Marine Hovhannisyan gained valuable experience through several internships. In 2015, she interned at the United Nations in the Information Systems and Communications Technologies Department for three months. Prior to that, she interned at the Comprehensive Nuclear-Test-Ban Treaty Organization (CTBTO) in the Public Information Sector for two months in 2014. She also worked as a Court User Satisfaction Survey Data Entry Specialist at the Council of Europe for two months in 2016.
Professional Development in No-Code Technology
Marine Hovhannisyan actively engages in continuous professional development to remain informed about advancements in no-code technology. She has participated in initiatives that promote no-code solutions, aligning with industry trends such as Gartner's prediction of increased low-code app development. Her commitment to learning supports her role in enhancing customer support strategies.