Dawn Woodhouse
About Dawn Woodhouse
Dawn Woodhouse is the Manager of Account Management for the Middle East and Africa at Sojern, where she has worked since 2020. She has a diverse background in account management, having held positions at companies such as Microsoft, BBC Worldwide, and Criteo, and possesses a degree in International Business with French from Sheffield Hallam University.
Current Role at Sojern
Dawn Woodhouse serves as the Manager of Account Management for the Middle East and Africa (MEA) at Sojern since 2020. In this role, she oversees account management operations and leads a team to ensure client success. Her responsibilities include coordinating day-to-day support, optimizing campaigns, and conducting analytical reviews. Woodhouse collaborates with cross-functional teams, including Sales, Product, Marketing, and Operations, to enhance the overall client experience.
Previous Experience at Microsoft
Dawn Woodhouse has held multiple positions at Microsoft. She worked as an Agency Account Manager from 2011 to 2014 in London, where she managed agency relationships. Following this, she served as a Strategic Account Manager from 2014 to 2015 in Santa Monica, California, focusing on strategic client accounts. Her experience at Microsoft contributed to her expertise in account management and client relations.
Experience at BBC Worldwide and Criteo
Woodhouse worked at BBC Worldwide as a Sales Account Manager from 2016 to 2017 in London, where she was responsible for managing sales accounts. After her tenure at BBC, she joined Criteo as an Account Strategist from 2017 to 2019 in London. In this role, she developed strategies to optimize client accounts and enhance performance, further solidifying her skills in account management.
Educational Background
Dawn Woodhouse studied International Business with French at Sheffield Hallam University, where she earned a BA (Hons) from 2007 to 2011. Additionally, she studied at IUT Bordeaux Montesquieu, achieving a BA (Hons) in International Business and French in 2009. Her foundational education includes GCSEs and A-Levels from Notre Dame High School, where she studied various subjects, including Geography and French.
Skills and Expertise
Dawn Woodhouse possesses extensive experience in managing enterprise and SMB customer portfolios. She has held various roles, including Account Executive, Account Manager, and Supervisor. Woodhouse is skilled in managing multi-disciplinary projects under tight deadlines and has developed user-focused training and onboarding programs to improve client engagement. Her ability to communicate customer needs and market feedback to internal partners contributes to product improvements.