Juliana Y.
About Juliana Y.
Juliana Y. is a Senior Client Success Manager for LATAM at Sojern, bringing over 10 years of experience in account management within the online travel industry. Raised in Mexico and born in Brazil, she offers a multicultural perspective and has held various roles in hospitality and travel, including positions at Expedia Group and Karisma Hotels & Resorts.
Work at Sojern
Juliana Y. currently serves as the Senior Client Success Manager for the LATAM region at Sojern. She has held this position since 2024, contributing to the company's efforts in enhancing client relationships and ensuring successful outcomes for clients in the Latin American market. Prior to this role, she worked at Sojern as a Client Success Manager from 2021 to 2023, where she developed her skills in account management and client engagement.
Background
Juliana Y. was born in Brazil and raised in Mexico, which provides her with a multicultural perspective that informs her professional approach. Her career in the hospitality and travel industry spans over a decade, with significant experience in account management and client services. She has worked in various roles across multiple organizations, primarily in the Cancún area.
Education and Expertise
Juliana Y. holds a Bachelor's degree in Hotel Management from Universidad Anahuac Cancun. Her educational background complements her extensive experience in the travel and hospitality sectors. She possesses a strong technical aptitude and is recognized for her ability to learn quickly and adapt to new challenges, which enhances her effectiveness in client success management.
Professional Experience
Juliana Y. has accumulated over 10 years of experience in account management, particularly in the online travel industry. Her previous roles include working as a Concierge at Karisma Hotels & Resorts, a Destination Associate at Expedia Group, and a Project Manager at Exotic Travelers. This diverse experience has equipped her with the skills to manage multiple tasks effectively in fast-paced environments.
Career Progression
Throughout her career, Juliana Y. has advanced through various positions in the hospitality and travel sectors. Starting as a Corporate Executive Trainee at Le Meridien, she transitioned to roles with increasing responsibility, including positions at Expedia Group and Exotic Travelers. Her career trajectory reflects her commitment to professional growth and her ability to adapt to the evolving demands of the industry.