Kelsey Gassaway
About Kelsey Gassaway
Kelsey Gassaway is a Client Success Manager at Sojern, where she focuses on customer advocacy and product retention. With a background in sales and market development across various companies, she has extensive experience in enhancing customer understanding of digital advertising services.
Current Role at Sojern
Kelsey Gassaway serves as a Client Success Manager at Sojern, a position she has held since 2021. In this role, she focuses on driving product loyalty and retention by managing a portfolio of customers who utilize digital advertising services and Foureyes software. Gassaway conducts live training calls to educate customers on new product features, enhancing their understanding and usage of the company's offerings. She acts as a customer advocate, sharing feedback with cross-functional teams to improve product and service offerings.
Previous Experience at InnVentures IVI LP
Before joining Sojern, Kelsey Gassaway worked at InnVentures IVI LP as the Area Director of Sales from 2017 to 2019. During her two-year tenure in Portland, Oregon, she contributed to the company's sales strategies and customer engagement initiatives. Her experience in this role helped her develop skills in sales management and client relations.
Experience at Foureyes
Kelsey Gassaway was employed at Foureyes as an Account Optimization Manager from 2019 to 2021. In this position, she focused on optimizing client accounts and enhancing the effectiveness of advertising strategies. Her work involved collaborating with clients to ensure they received maximum value from Foureyes software, contributing to their overall success.
Background in Market Development
Prior to her role at InnVentures IVI LP, Gassaway worked at Slowey Management as the Director of Market Development from 2013 to 2016. Based in Omaha, Nebraska, she spent three years developing market strategies and driving business growth. This experience provided her with a solid foundation in market analysis and customer engagement.
Education and Expertise
Kelsey Gassaway earned her Bachelor's degree in Hospitality, Restaurant & Tourism Management from the University of Nebraska-Lincoln, where she studied from 2009 to 2013. Her educational background has equipped her with knowledge and skills relevant to client management and the hospitality industry, which she has applied throughout her career.