John Lowe
About John Lowe
John Lowe serves as the Vice President of Customer Success at Solutionreach, Inc., where he has worked since 2022. He has extensive experience in customer service management, having held various leadership roles at companies such as Stream International, symplr, and Phytel.
Work at Solutionreach
John Lowe serves as the Vice President of Customer Success at Solutionreach, Inc. since 2022. In this role, he focuses on developing a culture of excellence by balancing team performance with professional growth. He employs Lean Six Sigma methodologies to enhance operational efficiencies within customer success strategies. Additionally, he has implemented key project management practices aimed at improving service growth and scalability.
Previous Experience in Customer Success
Prior to his current position, John Lowe held several roles that contributed to his expertise in customer success. He worked at symplr as Vice President of Client Services and later as Vice President of Client Excellence from 2020 to 2022. His experience also includes serving as Director of Client Support at Phytel, An IBM Company, from 2009 to 2013, and as Site Director at Sitel from 2008 to 2009.
Career History at Stream International
John Lowe has an extensive history with Stream International, where he worked in various capacities from 1997 to 2006. His roles included Service Delivery Manager, Sr. Implementation Project Manager, and Business Director. This experience provided him with a strong foundation in service delivery and project management.
Education and Expertise
John Lowe studied at Dallas College, where he earned a degree in Business Computer Information Systems (BCIS). His educational background supports his extensive career in customer success and operational management, equipping him with the necessary skills to implement effective strategies in his roles.
Consulting and Management Roles
In addition to his roles in customer success, John Lowe has held consulting and management positions at various organizations. He worked as a Consultant at TractManager, Inc. and as Director of the Program Management Office at Sento. His diverse experience in different operational roles has contributed to his comprehensive understanding of client services.