Nicky P.
About Nicky P.
Nicky P. serves as the Senior Manager of Customer Care at Solutionreach, Inc., bringing a strong background in customer needs, quality assurance, and project management. Nicky holds degrees in Electrical Engineering and Mathematics and has extensive experience in the healthcare industry.
Work at Solutionreach
Nicky P. currently serves as the Senior Manager of Customer Care at Solutionreach, Inc., a position held since 2021. In this role, Nicky focuses on addressing customer needs, which is essential for enhancing customer satisfaction and retention. The responsibilities include overseeing customer service operations and implementing strategies to improve service quality. Nicky's experience in the healthcare industry supports the mission of Solutionreach to provide effective communication solutions for healthcare providers.
Education and Expertise
Nicky P. holds a Bachelor of Engineering (BE) in Electrical Engineering from Kettering University and a Bachelor of Science (BS) in Mathematics from Lane College, where studies were completed from 1995 to 1999. This educational background provides a strong foundation in analytical and technical skills, which are beneficial in managing customer care operations and improving service delivery.
Background in Customer Care
Nicky P. has a diverse background in customer care, with significant experience in training, vendor operations, and consumer affairs within the healthcare sector. Prior to joining Solutionreach, Nicky worked as a Client Services Manager at R&S Solutions from 2019 to 2021. This role involved managing client relationships and ensuring service quality, further enhancing Nicky's expertise in customer-focused roles.
Previous Experience in Quality Management
Nicky P. has held several positions that emphasize quality management and operational improvement. Nicky worked as a Quality Manager at SYKES from 2010 to 2014 and as a Quality Assurance Manager at Apria Healthcare from 2013 to 2019. These roles involved overseeing quality assurance processes and implementing improvements to enhance service delivery and operational efficiency.