Erin Wilson, Ma
About Erin Wilson, Ma
Erin Wilson is a Senior Customer Success Manager with extensive experience in consultative sales and customer success across various industries, including SaaS and fintech. She holds a Master's Degree in Counseling Psychology and a Bachelor's Degree in Communication and Media Studies, which enhance her ability to address client needs effectively.
Current Role at Solutions by Text
Erin Wilson serves as the Senior Customer Success Manager at Solutions by Text, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's business text messaging solutions. Her responsibilities include developing strategies to address client needs and challenges, leveraging her extensive experience in customer success and consultative sales.
Previous Experience at Zipwhip
Erin Wilson worked at Zipwhip from 2014 to 2022, where she held multiple roles, including Sales Development Representative, Account Executive, and Senior Account Executive & Mentor. During her five years as a Senior Account Executive, she excelled in exceeding sales quotas and building strong customer relationships. Her mentorship helped to develop a team of account executives, sharing her expertise and best practices to enhance their performance.
Experience in Education Sector
Prior to her career in the tech industry, Erin Wilson spent 11 years as a Special Education Instructor at Seattle Public Schools, specifically at John Hay Elementary. This experience provided her with a strong foundation in communication and understanding diverse client needs, which she has applied in her subsequent roles in customer success and sales.
Educational Background
Erin Wilson holds a Master's Degree in Counseling Psychology from The Seattle School of Theology & Psychology and a Bachelor's Degree in Communication and Media Studies from Moody Bible Institute. This educational background equips her with a unique skill set that enhances her ability to understand and address client needs effectively in her professional roles.
Industry Expertise
With over nine years of experience in the SaaS, SMS, and fintech industries, Erin Wilson has developed a strong background in consultative sales and customer success. She has worked on providing business text messaging solutions both domestically and internationally, utilizing market research and cross-functional collaboration to develop strategies that meet the needs of diverse clients.