Janine Buis
About Janine Buis
Janine Buis serves as the Senior Vice President of Customer Success at Solutions by Text and has extensive experience in the technology sector, including leadership roles at Nokia and co-founding GrowthTera. She focuses on integrating Sales, Marketing, and Customer Success to drive sustainable growth for B2B SaaS companies.
Work at Solutions by Text
Janine Buis serves as the Senior Vice President of Customer Success at Solutions by Text, a position she has held since 2023. In this role, she is responsible for overseeing customer success initiatives and strategies to enhance client satisfaction and retention. Prior to this, she held the title of Vice President of Customer Success and Interim Chief Marketing Officer at the same organization since 2022. Her experience in customer success roles emphasizes her commitment to fostering strong relationships with clients and driving business growth.
Current Roles and Responsibilities
In addition to her role at Solutions by Text, Janine Buis is the President of GrowthTera, a position she has held since 2016. At GrowthTera, she focuses on assisting emerging B2B SaaS companies in scaling their operations by integrating Sales, Marketing, and Customer Success into a cohesive revenue engine. She also works as a Business Mentor at Jack Spades since 2020, where she provides guidance and support to businesses in the Greater New York City Area.
Education and Expertise
Janine Buis studied at Ivey Business School at Western University, where she earned an Honours Bachelor of Arts in Business Administration. Her education has equipped her with a solid foundation in business principles, which she applies in her various leadership roles. She develops strategies from an outside-in perspective, aligning organizational goals and processes to implement best practices for optimized execution.
Background in Technology and Consulting
Janine Buis has a diverse career background that spans both consulting and roles within large global technology companies. She has worked at Nokia in various capacities, including Senior Manager of Strategy Execution, Director of HR for Developer Experience, and Director of Global M&A Integration. Her extensive experience in the technology sector has provided her with insights into the challenges and opportunities facing B2B SaaS companies.
Achievements in Customer Success
Throughout her career, Janine Buis has demonstrated a strong focus on creating a customer-centric mindset within organizations. She emphasizes collaboration across Sales, Marketing, and Customer Success teams to drive sustainable and profitable growth. Her passion for helping B2B SaaS companies achieve their goals is evident in her strategic initiatives and leadership in customer success.