Mark Williams
About Mark Williams
Mark Williams is a Channel Account Manager at Solutions by Text in Dallas, Texas, with over 25 years of experience in the high technology industry. His career includes roles in product management and engineering at various companies, including Nortel Networks and Brink's Inc.
Work at Solutions by Text
Mark Williams has served as Channel Account Manager at Solutions by Text since 2022. In this role, he is responsible for managing channel partnerships and fostering relationships to drive business growth. His tenure at the company follows a previous position as Client Success Consultant, where he worked for eight months in 2021. His experience at Solutions by Text highlights his commitment to enhancing customer satisfaction and supporting business objectives through effective communication and relationship management.
Previous Experience in Telecommunications
Mark Williams has extensive experience in the telecommunications sector, having worked at Nortel Networks for a total of 12 years in various roles. His positions included Customer Support Engineer - Enterprise Voice, TDMA Wireless Product Manager, and CDMA Wireless Core Network Product Manager. This background provided him with a solid foundation in both technical and customer-facing roles, contributing to his expertise in circuit and packet voice core networks.
Education and Expertise
Mark Williams holds a Bachelor of Science in Mechanical Engineering (BSME) from Southern Methodist University, which he completed from 1980 to 1986. He also earned a Master of Business Administration (MBA) from the Cox School of Business at Southern Methodist University, studying from 1992 to 1994. His educational background supports his specialization in product lifecycle management and cost reduction management within the high technology industry.
Career in Product Management
Throughout his career, Mark Williams has held several product management roles, including positions at Aperia Solutions, Inc. and Brink’s Inc. At Aperia Solutions, he served as Product Manager for the HIPAA Help Center, while at Brink’s Inc., he was a Senior Product Manager for three years. His experience in product management encompasses cradle to grave product lifecycle management, demonstrating his ability to oversee products from inception to market.
International Negotiation and Certification Experience
Mark Williams possesses experience in international government agency negotiation and product certification. This aspect of his career highlights his capability to navigate complex regulatory environments and collaborate with diverse stakeholders. His service-minded personality and strong communication skills have enabled him to effectively engage with clients and partners in achieving business objectives.