Sarah Soto
About Sarah Soto
Sarah Soto is a Senior Client Services Representative at Solutions by Text, recognized for her tech-savvy leadership and commitment to customer satisfaction. With extensive experience in call center operations and a strong educational background in Information Technology, she effectively guides her team to meet company objectives.
Work at Solutions by Text
Sarah Soto has been employed at Solutions by Text since 2021, currently holding the position of Senior Client Services Representative. In this role, she utilizes her tech-savvy leadership skills to guide team members in achieving company objectives. Her focus on a people-centered approach fosters a collaborative environment that enhances team performance and customer satisfaction.
Previous Experience in Customer Service
Prior to her current role, Sarah Soto worked at CenterPoint Energy as an Associate Customer Service from 2015 to 2020. This five-year tenure in the Houston, Texas area provided her with valuable experience in customer service operations. Additionally, she served as an Operations Manager at TELUS International Central America from 2013 to 2015, where she managed operational processes and team dynamics.
Education and Expertise
Sarah Soto studied at San Jacinto College, where she earned an Associate of Arts and Sciences (AAS) degree in Information Technology from 2016 to 2019. She also holds an Associate of Applied Sciences in Desktop Support & Network Administration. Her educational background supports her strong expertise in call center operations and customer service.
Background in Call Center Operations
Sarah Soto has a robust background in call center operations, having worked in various roles at TELUS International Central America. She began her career there as a QA Supervisor from 2009 to 2011, then transitioned to an Online Support Analyst/Chat Supervisor from 2011 to 2013. This experience has significantly contributed to her problem-solving skills and customer service proficiency.
Bilingual Proficiency
Sarah Soto possesses bilingual proficiency, which enhances her communication abilities in diverse environments. This skill is particularly beneficial in customer service roles, allowing her to effectively engage with a wider range of clients and address their needs.