Cilene Germano
About Cilene Germano
Cilene Germano is the Manager of Technology Service Operations at SOPHiA GENETICS in Lausanne, Switzerland, where she has worked since 2021. She has extensive experience in IT management, having held various roles in organizations such as NCS, SYSTEMIQ Ltd., and Simply Media.
Current Role at SOPHiA GENETICS
Cilene Germano serves as the Manager of Technology Service Operations at SOPHiA GENETICS, a position she has held since 2021. Based in Lausanne, Vaud, Switzerland, she oversees a team of six members within the IT support department. Her responsibilities include managing IT operations across multiple international locations, including Boston, Bidart, Bordeaux, Lausanne, and Rolle. Germano focuses on skill development and productivity enhancement within her team, ensuring efficient service delivery.
Previous Experience in IT Management
Prior to her current role, Cilene Germano held several positions in IT management. She worked at SYSTEMIQ Ltd. as IT Manager from 2018 to 2020 and then as Head of Information Technology from 2020 to 2021. Before that, she was an IT Support Manager at Simply Media for eight years, from 2008 to 2016. Germano also gained experience as an IT Support Leader at NCS - National Citizen Service Trust from 2017 to 2018, and as an IT Support Coordinator at TeleTech from 2003 to 2006.
Educational Background
Cilene Germano has a solid educational foundation in business and information technology. She studied Business Administration and Management at Faculdades Associadas de São Paulo from 1998 to 2000. Additionally, she obtained a Bachelor of Networking from Pós Graduação - Faculdades Oswaldo Cruz from 2002 to 2005. Germano also completed ITIL training at QA Training Ltd, earning a Foundation degree in the subject.
IT Operations and Budget Management
In her current role, Cilene Germano is responsible for managing the IT budget at SOPHiA GENETICS. She ensures cost-effectiveness and tracks expenditures to optimize resource allocation. Germano collaborates with the Information Security team to maintain the security of company devices. She also monitors Service Desk tools and queues to ensure that service level agreements (SLAs) are met and that escalations are properly handled.