John Jaramillo
About John Jaramillo
John Jaramillo is a Senior Support Specialist at SOPHiA GENETICS, where he has worked since 2019. He has extensive experience in customer support and technology roles, with a background in audio production and cybersecurity.
Work at SOPHiA GENETICS
John Jaramillo has been employed at SOPHiA GENETICS since 2019, initially serving as an Information Technology Support Specialist for four months. He transitioned to the role of Client Support Specialist, where he has worked for five years. In 2022, he advanced to the position of Senior Support Specialist, where he has continued to contribute for two years. His roles at SOPHiA GENETICS involve providing customer support and technical assistance, leveraging his extensive background in IT and customer service.
Education and Expertise
John Jaramillo holds a Master of Science in Cyber Security from the University of Massachusetts Boston, which he completed from 2020 to 2022. He also earned a Bachelor of Arts in Media Production Technology from Emerson College between 2015 and 2017. Additionally, he obtained an Associate of Science in Audio Production & Software Technology from The New England Institute of Art from 2013 to 2015. His educational background supports his expertise in technology and media.
Background
John Jaramillo has a diverse professional background, having worked in various roles related to technology and customer support. Prior to his current position, he served as a Technology & Media Support Specialist at Simmons University for ten months in 2018-2019. He also has experience as a Customer & Technology Support Specialist at Omni Parker House from 2014 to 2018 and as an Audio Visual Technology Engineer at Center Church from 2014 to 2017. His early career included a role in finance at Digitas North America from 2010 to 2013.
Achievements
John Jaramillo is recognized for maintaining a high degree of customer service across all support queries. He has a proven track record of successfully completing projects across multiple platforms. His critical thinking skills have been acknowledged in his professional field, contributing to his effectiveness in customer-facing roles. With over five years of experience in various support roles, he has developed a strong foundation in IT, audio-visual technology, and customer service.