Junaid Khaliq
About Junaid Khaliq
Junaid Khaliq is an Associate Manager in IT Service Operations at SOPHiA GENETICS, with a background in technical support and operations across various companies including Apple and Vertex Pharmaceuticals. He holds a Bachelor's degree in Management from Northeastern University and has a strong understanding of both Mac OS and Microsoft Windows operating systems.
Current Role at SOPHiA GENETICS
Junaid Khaliq currently serves as the Associate Manager of IT Service Operations at SOPHiA GENETICS. He has held this position since 2022, contributing to the company's IT infrastructure and service delivery. His role involves overseeing operations and ensuring that IT services align with the strategic goals of the organization.
Previous Experience in IT Support
Before joining SOPHiA GENETICS, Junaid Khaliq accumulated extensive experience in IT support roles. He worked as a Desktop Support Technician at ElevateBio from 2021 to 2022. Prior to that, he was a Technical Specialist at Apple from 2018 to 2021, where he provided technical assistance and support to customers in Boston, Massachusetts. Additionally, he served as a Senior Mac Analyst and End User Engineer at Vertex Pharmaceuticals in 2020 and 2021.
Educational Background
Junaid Khaliq studied at Northeastern University, where he earned a Bachelor's degree in Management. His academic tenure lasted from 2017 to 2019, equipping him with foundational knowledge in management principles and practices that support his career in IT service operations.
Skills and Expertise
Junaid Khaliq possesses a deep understanding of both Mac OS and Microsoft Windows operating systems. He has four years of experience in implementing customer solutions and has developed strong analytical and critical thinking skills, especially in supporting VIPs and executives. His background also includes a strong sales professional component, enhancing his ability to communicate effectively with clients.
Early Career Experience
Junaid Khaliq began his career as an Orientation Leader at Massachusetts Bay Community College in 2016, where he worked for four months. This early role provided him with experience in customer service and engagement, laying the groundwork for his future positions in IT support and management.