Ben Eaton
About Ben Eaton
Ben Eaton is a Customer Success Representative currently working at SoSafe in Berlin, Germany. He has a background in engineering and project analysis, with previous roles at Proseal UK, Proseal Australia, AlsoEnergy EMEA, and Quick Release.
Current Role at SoSafe
Ben Eaton serves as a Customer Success Representative at SoSafe, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's services. His responsibilities include addressing customer inquiries, providing support, and fostering strong relationships to facilitate successful outcomes.
Previous Experience in Engineering and Management
Prior to his current role, Ben worked in various engineering and management positions. He was a Design Engineer at Proseal UK Ltd from 2010 to 2013 in Manchester, where he contributed to design projects. He then transitioned to Proseal Australia Pty Ltd as a Service Engineer and Purchasing Analyst for six months in 2014 in Melbourne. Following this, he held the position of Senior Project Analyst at Quick Release (Automotive) Ltd from 2016 to 2019 in Cologne, Germany.
Education and Academic Background
Ben Eaton studied at Leeds Beckett University, where he earned a Bachelor’s Degree in Business and Management. His studies spanned from 2008 to 2012, providing him with a solid foundation in business principles and management strategies, which he applies in his professional roles.
Professional Skills and Approach
Ben possesses a positive and optimistic outlook towards overcoming challenges. He emphasizes the importance of empowering colleagues to tackle complex issues effectively. His proactive approach focuses on solving problems before they lead to inefficiencies, ensuring smooth project execution and team operations.
Experience in Engagement Management
In 2021, Ben worked as an Engagement Manager at AlsoEnergy EMEA for nine months in Berlin, Germany. In this role, he was responsible for managing client engagements and ensuring that projects met customer expectations. His experience in this position further developed his skills in customer relations and project management.