Florian Heimes
About Florian Heimes
Florian Heimes is a Senior Customer Success Manager at SoSafe, where he has worked since 2023. He has a background in political science, holding a Bachelor of Arts from the University of Duisburg-Essen and a Master's degree from the University of Cologne.
Current Role at SoSafe
Florian Heimes currently serves as a Senior Customer Success Manager at SoSafe, a position he has held since 2023. In this role, he is responsible for ensuring customer satisfaction and fostering strong relationships with clients in the Region Köln/Bonn. His focus includes understanding customer needs and providing solutions that enhance their experience with the company's services.
Previous Experience at SoSafe
Florian Heimes worked at SoSafe as a Customer Success Manager from 2021 to 2023. During his tenure, he contributed to the development of customer engagement strategies and supported clients in maximizing the value of SoSafe's offerings. His efforts helped in building a robust customer base and improving retention rates.
Experience at forwardservice GmbH
Florian Heimes began his career at forwardservice GmbH, where he worked as a Werkstudent from 2016 to 2018. He later transitioned to the role of Produktmanager from 2018 to 2021. In these positions, he gained valuable experience in customer service and product management, focusing on client needs and product development in Düsseldorf, Nordrhein-Westfalen.
Educational Background
Florian Heimes holds a Bachelor of Arts in Politikwissenschaften from the University of Duisburg-Essen, where he studied from 2013 to 2017. He furthered his education at the University of Cologne, obtaining a Master's degree in the same field from 2017 to 2019. His academic background provides a foundation for his work in customer success and management.