Suryakanta Behera
About Suryakanta Behera
Suryakanta Behera is a Lead Escalation Engineer at SOTI in Mississauga, Ontario, Canada, where he has worked since 2021. He has extensive experience in escalation engineering and mobility consulting, having previously held positions at Citrix, HCL Technologies, and Wipro Infotech Ltd.
Work at SOTI
Suryakanta Behera has been employed at SOTI since 2019. He currently holds the position of Lead Escalation Engineer, a role he has occupied since 2021. In this capacity, he is responsible for managing complex technical issues and ensuring effective resolution for clients. Prior to his current role, he served as an Executive Escalation Engineer at SOTI for two years. His experience at SOTI has contributed to the company's commitment to providing high-quality support and solutions to its customers.
Previous Experience
Before joining SOTI, Suryakanta Behera worked at Citrix as a Lead Escalation Engineer. His earlier career includes a position at HCL Technologies in the Infrastructure Services Division as a Mobility Consultant from 2014 to 2015. He also spent four years at Wipro Infotech Ltd, where he focused on Blackberry and Email Management. Additionally, he worked with CSC as a Subject Matter Expert in Mobility Services, where he also served as a team lead.
Education and Expertise
Suryakanta Behera has a background in hospitality and IT networking. He studied at NIHM, where he earned a Diploma in Hospitality Management (DHM) from 1998 to 2001. He also attended IIHT, achieving a Graduate Networking Engineer (GNE) certification from 2000 to 2003. His educational qualifications provide a foundation for his expertise in technical support and mobility services.
Career Timeline
Suryakanta Behera's career spans various roles and organizations. He began his professional journey at Wipro Infotech Ltd from 2006 to 2010. He then transitioned to CSC, where he worked as a Subject Matter Expert. After that, he joined HCL Technologies as a Mobility Consultant for a year. Following his tenure at HCL, he held a position at Citrix before joining SOTI, where he has continued to advance in his career.