Ujwal T U
About Ujwal T U
Ujwal T U is a Technical Support Analyst L1 currently employed at SOTI in India. He has a background in production engineering and information technology, with previous roles in technical support and customer service.
Current Role at SOTI
Ujwal T U currently holds the position of Technical Support Analyst L1 at SOTI, where he has been employed since 2023. In this role, he is responsible for providing technical support and assistance to clients, ensuring that their issues are resolved efficiently. His experience at SOTI follows a previous role as a Technical Support Associate within the same company, where he worked from 2022 to 2023.
Previous Experience in Technical Support
Before joining SOTI, Ujwal worked as an Operational Specialist at Engineer's Cradle for a brief period of three months in 2021. He also gained experience as a Customer Service Associate at Sutherland from 2021 to 2022, where he focused on customer support for the NA/EMEA regions. These roles contributed to his technical and customer service skills.
Educational Background
Ujwal studied at Chinmaya Vidyalaya and later attended M.E.S Indian School in Doha, Qatar. He pursued a Bachelor of Technology in Production Engineering at APJ Abdul Kalam Technological University, completing his degree from 2017 to 2021. Currently, he is enrolled at SVKM's Narsee Monjee Institute of Management Studies (NMIMS), where he is studying for a Master of Business Administration in Information Technology and System Management, expected to complete in 2024.
Academic Qualifications
Ujwal holds two Bachelor of Technology degrees in Production Engineering, one from APJ Abdul Kalam Technological University and another from Vidya Academy of Science and Technology, both completed between 2017 and 2021. His ongoing MBA program at NMIMS focuses on Information Technology and System Management, enhancing his technical and managerial skills.