Zafer Cigdem MSc, BSc
About Zafer Cigdem MSc, BSc
Zafer Cigdem is a Technical Account Manager with extensive experience in software solutions and engineering. He currently works at SOTI in Birmingham, UK, and has held various roles in technology and engineering across multiple countries since 2014.
Work at SOTI
Currently, Zafer Cigdem serves as a Technical Account Manager at SOTI, a role he has held since 2023 in Birmingham, England. He is also a Subject Matter Expert for SOTI Mobicontrol and SOTI Connect, positions he has occupied since 2023 and 2022, respectively. In these roles, he undertakes discovery calls with customers to identify opportunities for leveraging SOTI software across various business units. Additionally, he trains end users on SOTI software, both on-site and via phone, and provides expert knowledge on deployment and operational best practices to customers.
Education and Expertise
Zafer Cigdem has a strong educational background in engineering and computer science. He earned a Master of Science (MSc) in Computer Science and Technology from Ege University, studying from 2018 to 2021. He also holds a Bachelor of Science (BSc) in Electronics and Communications Engineering from Suleyman Demirel University, completed from 2011 to 2016. Additionally, he studied Electronics and Communication Engineering at Politechnika Opolska for one year in 2014-2015. His education provides a solid foundation for his expertise in technical account management and software solutions.
Professional Background
Zafer Cigdem has accumulated diverse experience across various roles in the technology sector. He began his career as a Campus Brand Representative at Microsoft in 2014. He then gained experience as an Enterprise Business Solutions Intern at Samsung Electronics in 2015, followed by a position as a Project Assistant at General Electric (GE) from 2015 to 2016. He also worked as a Network Support Engineer Intern at Turk Telekom in 2016. His roles at Netop Technology included Project Engineer and Project Manager from 2017 to 2021. Prior to his current position at SOTI, he worked as an Enterprise Mobility Consultant and Technical Account Manager from 2021 to 2023.
Volunteer Work and Community Involvement
Since 2022, Zafer Cigdem has been volunteering at iotcreators.com in Germany. His involvement in this organization reflects his commitment to contributing to the community and sharing his expertise in technology and innovation. Additionally, he has been a Fellow at the Turkish Entrepreneurship Foundation since 2014, where he engages with entrepreneurial initiatives and supports the development of new business ideas.
Contributions to Knowledge and Development
In his current role at SOTI, Zafer Cigdem actively contributes to the support knowledge base by logging all testing, troubleshooting, and research conducted on known issues. He also holds requirement gathering sessions with clients, providing valuable feedback to the back-end software development team for product enhancements. His efforts in training end users and sharing operational best practices further demonstrate his commitment to improving customer experience and software functionality.