Lena Wakefield
About Lena Wakefield
Lena Wakefield is an Enterprise Sales professional at SoundHound, specializing in Voice AI Technology for the restaurant industry. She holds a Master of Arts in Physical Activity and Health Promotion and has a diverse background in sales, research, and customer experience enhancement.
Work at SoundHound
Lena Wakefield has been working at SoundHound in the Enterprise Sales role since 2022. In this position, she focuses on creating innovative customer experiences for the restaurant industry by utilizing Voice AI Technology. Her work involves enhancing customer engagement through various solutions, including drive-thru, phone ordering, associate assist, and back of house support. Lena's contributions aim to address challenges such as labor shortages and inflation within the sector.
Education and Expertise
Lena Wakefield holds a Master of Arts (MA) in Physical Activity and Health Promotion from FAU Erlangen-Nürnberg, which she completed from 2016 to 2019. Prior to this, she earned a Bachelor of Arts (BA) in Human Kinetics and Ergonomics from Rhodes University, studying from 2013 to 2015. Her educational background equips her with knowledge relevant to health promotion and ergonomics, which complements her professional focus on customer experience in the restaurant industry.
Professional Background
Before joining SoundHound, Lena Wakefield held various positions that contributed to her expertise in sales and customer engagement. She worked as a Sales professional at Bolster, Inc from 2021 to 2022. Additionally, she served as a University Lecturer and Researcher at the University of Erlangen-Nuremberg from 2017 to 2019. Her experience also includes roles at MAXPRO Fitness as a UX Designer/Researcher and Content Writer, and as an Influencer & Social Media Marketing Manager at Mudflap.
Achievements in Customer Experience
Lena Wakefield specializes in leveraging automated order-taking systems to enhance customer experiences in the restaurant industry. Her initiatives focus on addressing industry challenges such as labor shortages and inflation. By working on innovative solutions that improve customer engagement, she aims to transform how restaurants interact with their customers, particularly through technology-driven approaches.