Jhonathan Zorzi
About Jhonathan Zorzi
Jhonathan Zorzi serves as the Product Support Manager at SourceDay, where he has worked since 2023. He has extensive experience in customer support roles, including positions at Blizzard Entertainment and Dropbox, and has a background in graphic design and business studies.
Work at SourceDay
Jhonathan Zorzi has been serving as the Product Support Manager at SourceDay since 2023. In this role, he has been instrumental in leading the transition to a 24x7 follow-the-sun support model, which required managing remote teams and overseeing the hiring and training processes. Prior to his current position, he worked as a Product Support Specialist and later as a Product Support Team Lead at SourceDay. His contributions include championing customer interests and collaborating with leadership to define and track customer success metrics.
Education and Expertise
Jhonathan Zorzi studied Graphic Design at Houston Community College from 2006 to 2010, where he developed foundational skills in design principles. He furthered his education at Austin Community College, studying Business/Commerce from 2010 to 2015. This educational background equips him with a blend of creative and business acumen, which supports his work in product support and customer service.
Background in Customer Service
Before joining SourceDay, Jhonathan Zorzi accumulated significant experience in customer service roles. He worked at Blizzard Entertainment as a Specialist Customer Service Representative from 2011 to 2018, where he developed skills in customer engagement and support. He then transitioned to Dropbox, serving as a CX Advance Product Support Agent from 2019 to 2021. His extensive background in customer service has informed his approach to product support at SourceDay.
Achievements in Product Support
At SourceDay, Jhonathan Zorzi has played a key role in driving product improvements and process enhancements. He has conducted user testing on new product enhancements, providing valuable feedback to the product team. His deep understanding of the SourceDay solution has enabled him to effectively guide customers in utilizing relevant features that meet their business needs.