Josh Nelius
About Josh Nelius
Josh Nelius serves as the Technical Customer Support Lead and Supply Chain Specialist at SourceDay, where he has worked since 2021. He has a background in cloud operations from IBM, where he contributed to knowledge base development and user testing.
Current Role at SourceDay
Currently, Josh Nelius serves as the Technical Customer Support Lead and Supply Chain Specialist at SourceDay. He has held this position since 2021, contributing to the company's operations in the Austin, Texas Metropolitan Area. In this role, he focuses on enhancing customer support and supply chain processes, leveraging his technical expertise to improve user experiences.
Previous Experience at IBM
Josh Nelius worked at IBM from 2014 to 2019, where he held two key positions. He spent two years in cloudMatrix Customer Operations and then transitioned to Cloud Operations for three years. During his tenure at IBM, he initiated and developed a cloud brokerage knowledge base, which improved documentation and training processes within the organization.
Technical Skills and Expertise
Josh possesses highly technical multi-cloud knowledge, enabling him to navigate complex cloud environments effectively. His ability to explain complicated concepts in simple terms enhances communication with users and stakeholders. He performs user testing on new product enhancements, ensuring quality and usability, which is critical for product development.
Collaboration and Contributions
At SourceDay, Josh collaborates with the engineering group to explore potential product ideas and solutions. His contributions focus on product improvements, ensuring that customer feedback informs development processes. His passion for documentation and training helps translate complex technical concepts into accessible information for users.