Anna Billings
About Anna Billings
Anna Billings serves as the Senior Manager of Customer Experience at SPAN, where she focuses on enhancing customer interactions. With over 10 years of experience in customer-focused roles, she specializes in analyzing customer journeys and writing content based on feedback trends.
Current Role at SPAN
Anna Billings serves as the Senior Manager of Customer Experience at SPAN, a position she has held since 2023. In this role, she focuses on ensuring that every customer interaction is positive, impactful, and meaningful. Her responsibilities include analyzing customer journey points to identify areas for improvement, which is essential for enhancing overall customer satisfaction.
Previous Experience in Customer Experience
Before her current role at SPAN, Anna Billings worked as a Customer Experience Manager at Azazie, Inc. from 2019 to 2021. She also held the position of Customer Experience Manager at SPAN from 2021 to 2023. Her extensive experience spans over 10 years in customer-focused roles, with significant time spent in startup environments, which has equipped her with valuable insights into customer needs and behaviors.
Career in Retail and Event Coordination
Anna Billings began her career in retail as a Bookseller at Barnes and Noble in 2012. She then worked at Books Inc. in Palo Alto, CA, from 2012 to 2015, where she served as a Children's Specialist and Supervisor. Additionally, she worked as an Event Coordinator and Marketing Assistant at Books Inc. in the San Francisco Bay Area from 2014 to 2015. These roles provided her with foundational experience in customer service and event management.
Educational Background
Anna Billings studied at San Jose State University, where she earned a Bachelor of Arts (B.A.) in English/Language Arts - Preparation for Teaching from 2010 to 2013. Her educational background has contributed to her expertise in writing content and identifying trends in customer feedback, which are crucial skills in her current role.
Background in Young Adult Literature
In addition to her professional roles, Anna Billings has a background as a young adult book blogger. She continues to engage with young adult and children's literature, which reflects her passion for reading and understanding the preferences of younger audiences. This interest may influence her approach to customer experience in her current position.