Alejandra De La Torre
About Alejandra De La Torre
Alejandra De La Torre serves as the IT Application, Database, and Reporting Support Manager at Sparklight, where she oversees the operational support of centralized data center services. With extensive experience at Cable ONE, she has held various roles in database administration and IT support since 2006.
Work at Sparklight
Alejandra De La Torre has been employed at Sparklight since 2020, serving as the IT Application, Database, and Reporting Support Manager. In this role, she oversees the operational support of centralized data center services, ensuring the reliability and availability of production applications, databases, and reporting systems. Prior to her current position, she worked as the Lead IT Application and Database Operation Support at Sparklight for eight months in 2019.
Previous Experience at Cable ONE
Alejandra De La Torre has extensive experience at Cable ONE, where she held multiple roles over several years. She worked as a SQL Server Database Administrator - Database Analyst II from 2015 to 2019, and as a Software Analyst from 2006 to 2010. Additionally, she served as a Resource Specialist from 2003 to 2006 and as a Compliance and Reporting Analyst from 2010 to 2013. Her roles involved managing database operations and ensuring compliance with reporting standards.
Education and Expertise
Alejandra De La Torre studied at DeVry University, where she earned two Bachelor of Science degrees. Her first degree was in Information Technology, which she completed from 2002 to 2003. She later achieved a degree in Business Operations from 1992 to 1995. Her educational background supports her expertise in IT applications, database management, and operational support.
Operational Management Responsibilities
In her current role, Alejandra De La Torre manages the ticket queue for incidents, problems, and work orders. She ensures prioritization to meet service level agreements (SLAs) and customer deadlines. Her responsibilities include overseeing 24/7 operational support and maintaining high reliability and availability of all production application, database, and reporting systems within the organization.